Location: Grand Rapids, MI - position is onsite
Duration: anticipated 3 to 4 month contract with possible extensions/perm potential
Schedule: Mon-Fri 8AM-4:30PM
Pay: $19-21/hr - paid weekly on W2
Position Summary:
- Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
Requirements:
- 6 months + of IT experience
- Customer Service skills and strong verbal/written communication
